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News & Resources Customer Service

Category Archive

Below you'll find a list of all posts that have been categorized as “Customer Service”

Email Management: The Key To Workplace Efficiency

Resurg March 3, 2016 Business Strategy, Business Tips, Customer Service, Innovation, Management and Leadership

Email is one of the great contradictions of the modern workplace. Not only is email one of the largest drivers of productivity but it is also one of its most frequent obstacles. This is because while email is one of the most vital tools for …

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What Some of Our Clients are Saying About the Business Innovation Workgroup

Resurg April 21, 2015 Customer Service, Marketing

How Your Customer Experience and Online-Offline Strategies Go Hand in Hand

Resurg February 5, 2015 Customer Service, Management and Leadership, Social Media & Technology

While you’re probably settled into the new year by now, have you thought beyond the next 12 months?  While your immediate goals are essential, have you done much forecasting for the next few years?  Predictions for consumer industries are honing in on

How Your Customer Experience and Online-Offline strategy Go Hand in Hand

Book Review: 5 Tips from The Art of Social Media

Resurg December 22, 2014 Customer Service, Management and Leadership, Marketing, Social Media & Technology, Uncategorized

We so often hear the term “building your brand.”  In terms of online, how others are perceiving your brand is the ONLY important factor to consider, as this will determine HOW others talk about your business.   This shapes your brand identity and will

Book Review: Learning The Art of Social Media

The One Number to Watch this Christmas

Resurg December 14, 2014 Customer Service, Management and Leadership, Uncategorized

Fred Reichheld is one of the world’s leading business consultants and has extensively researched customer loyalty (a result of customer satisfaction) for the past thirty years. His research has shown that

The One Number to Watch this Christmas

5 On & Offline Strategies to Generate Sales over the Christmas Period

Resurg November 27, 2014 Customer Service, Management and Leadership, Social Media & Technology

How are you Maximising your amount of sales over the Christmas period? Have you begun your online campaigns as well as in-store promotions?

The 5 Best Strategies to Generate Sales over the Christmas Period

Our Most Valuable Asset is Our Client List

Resurg July 6, 2013 Customer Service, Uncategorized

“It doesn’t matter how we capture the information. It’s what we do with it that matters” In days gone by, business owners used alphabetically-arranged index boxes or cabinets filled with files that contained some standard business information about clients; phone number, address, job title and …

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Your most valuable asset is your client

Making a Customer a Client

Resurg May 6, 2013 Customer Service, Uncategorized

“A G’day Goes a Long Way”  Confusion seems to abound in today’s market when it comes to identifying what is “best practice” in terms of customer service. We live in a business age where conversation is almost viewed as obsolete. We email, SMS, Tweet or …

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buildingbusinessclient managementClientscustomer managementCustomersrapport

Becoming the Preferred Supplier

Resurg June 6, 2012 Customer Service, Uncategorized

There is a lot of conversation at the moment in relation to preferred supplier benefits and sales and together with this several schools of thought in relation to what is best practice from an agency perspective. The reality is really that it needs to be …

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being the preferred supplierHow to become the preferred supplier

Travel Agents: Making the Unpredictable Predictable

Resurg February 10, 2012 Customer Service, Travel Topics

One of the most appealing aspects of travel is unpredictability. Walking through a new city and finding a quaint café tucked in a side street can create memories that will last forever. The same goes with booking travel for our clients, sometimes in our research we discover amazing hotels …

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Latest Posts

  • The Benefits of Recognising Your Team Success & The 3 Rules of Celebration November 7, 2018
  • The Golden Rules of Goalsetting September 25, 2018
  • 6 Things Great Innovators Do Differently August 31, 2018
  • 5 Tips for Small Business Stress Management July 24, 2018

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Resurg is an all-in-one Corporate Performance Management and Business Intelligence software solution that makes it easy to build any business analytics and planning applications without coding. Resurg offers all the functionalities, tools and analytic capabilities needed to quickly create dashboards, reports and self-service analyses fully integrated with enterprise planning and simulation processes. Resurg is included in Gartner’s “Business Intelligence & Analytics” Software Vendors and “CPM Suites” Magic Quadrants. Recent comparison reports have rated Resurg the best product for Overall Customer Satisfaction among a comprehensive list of BI and CPM software vendors. Compare our customer list and case studies to discover more about the benefits of the best in class decision making platform.

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