Making a Customer a Client

“A G’day Goes a Long Way” 

Confusion seems to abound in today’s market when it comes to identifying what is “best practice” in terms of customer service. We live in a business age where conversation is almost viewed as obsolete. We email, SMS, Tweet or just “Google It”. A mobile phone, is not actually a phone, it is a mobile digital communication device that removes the need to ever actually call anyone.

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