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How to Really Engage with Clients

Resurg recently attended a travel conference in Vietnam. There were 4 key areas that the best agents in one of the world’s major networks focused on.

One of these was the need to combat commoditisation with Client intimacy or in other words client engagement. We’ve all heard the phrase ‘delighting clients’ but what do these words really mean? When we are engaged by a client to organise their travel they ought to be happy if that work is completed as expected. Sometimes though, over the period of an engagement their Read more