After I was discharged from hospital earlier this year a nurse has had to visit my home daily to administer intravenous medication.  Each day a different nurse from the same team has attended and it has been fascinating to see how differently each nurse performs this seemingly routine task. I wish I could have had the chance to sit with the Nursing Manager to give them the feedback on their staff.

Bottom line: Each nurse delivered the medication successfully using the exact same method. So how did the ‘customer’ experience differ? Well, my favourite nurse was friendly but most importantly Read more