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Travel Agents: What is the Culture of your Profitability!

WHAT IS THE CULTURE OF YOUR PROFITABILITY!

Recently ‘Sean Johns’ of Resurg presented a workshop which looked at our key drivers of profitability and how important it was to concentrate on precise areas of our business and how such small or incremental changes in these areas can have such a significant impact to profitability.

Sean explained that the main focus on changing the financial performance of the business was ironically not about focusing on the financial numbers as this is merely the result of driving the right characteristics of the business (also known as LAG indicators).  The characteristics displayed in the DNA of the most profitable businesses in your network were defined as Read more